INCIDENT RESPONSE RETAINER SERVICE

Ensure a Fast and
Effective Response
to a Cybersecurity
Incident

Our Incident Response Retainer service ensures you have a team of experts in place on-demand with pre-approved terms, conditions and hours to help you quickly respond and recover from a cyber-attack.

Protect Your Network
INCIDENT RESPONSE RETAINER SERVICES: OVERVIEW

On-Demand Access to Incident Response Professionals

During a cybersecurity incident, time is of the essence. How fast you can effectively respond will have a major impact on your organization. Any opportunity to expedite your IR process and reduce your investigative timelines for a cyber incident will help reduce your organization’s exposure to the threat, associated risks and subsequent costs.

Our team of cyber incident responders are readily available to address escalations for potential security incidents, assist with investigative analysis and conduct forensic investigations involving the potential compromise of sensitive data or critical information assets. Access to these pre-paid retainer hours ensures the availability of these resources within the predefined time limits to help you respond and recover more quickly to a cyber-attack. This can help you:

Identify Root Cause of an Incident

Reduce Investigative Timelines

Reduce Investigative Timelines

Reduce Investigative Timelines

On-Demand Team of Incident Responders

Our IR retainer service provides you with experts who are available and ready to assist within defined SLAs. Additional benefits include:

  • Proactive on-boarding that builds familiarity with your environment, technologies and capabilities, to expedite investigative timelines upon escalation
  • Resources available for urgent escalations, as well as general DFIR expertise and surge assistance
  • Capabilities with on-prem, cloud and hosted solutions
  • Pre-negotiated terms and conditions to reduce execution timelines
  • Locked hourly rate for any supplemental IR services during the annual services term
  • Multi-year options available

Additionally, there are no prerequisite capabilities or technology required on your end. We will provide individual resumes for DFIR specialists upon request.

INCIDENT RESPONSE RETAINER SERVICES: EXPERTISE

Core Competencies of our DFIR Specialists

Our team of highly-certified Digital Forensics and Incident Response (DFIR) experts has both breadth and depth of capabilities including:

Network traffic analysis

Streamline AppSec processes to increase efficiency and reduce security costs

Forensic disk imaging, memory acquisition and review

Log collection and review

Prevent software vulnerabilities from being pushed into production codebases

Email search and correlation

Host forensic analysis

Remediation recommendations

Malware analysis and reverse engineering

INCIDENT RESPONSE RETAINER SERVICES: SERVICE LEVEL AGREEMENTS & MORE

IR Escalation, SLAs & Additional Use for Retainer Hours

Your IR Retainer provides the following support and SLAs:

24x7x365 IR Hotline for Escalation Support:
Dedicated hotline for GuidePoint Security IR retainer customers.

Service Level Agreements: DFIR specialists will be accessible to assist within the below timelines, not to be exceeded:

  • 4 hours for initial response to escalation and direct phone support
  • 8 hours for remote investigative support and analysis
  • 48 hours for on-site investigative support and analysis

For customers who do not use all of the IR Retainer Hours, you can convert those hours to other services at standard rates including:

CYBERSECURITY CERTIFICATIONS

Your Elite, Highly-trained Team

More than 50% of our workforce consists of tenured cybersecurity engineers, architects and consultants. We are also highly certified across industry standards as well as hundreds of cybersecurity solutions.

Why GuidePoint?

Highly Trained, Highly Certified

Examples Include:

GPS Certified GCFE
GPS Certified GCA
GPEN
GPS Certified GCIH

GIAC Certifications

OSCP

Offensive Security Certifications

INCIDENT RESPONSE RETAINER SERVICES OUTCOMES

Minimize Risks and Costs with Rapid Incident Response

Our IR Retainer service is designed to provide you with immediate expertise and support when crisis strikes – reducing investigative timelines, exposure to the threat, associated risks and costs.

Identify Root Cause of an Incident

Our team of on-demand IR professionals are ready to jump in and help ensure the fastest and most effective response to a cyber incident.

Reduce Investigative Timelines

Our 24x7x365 IR hotline provides rapid escalation support with defined SLAs, based on pre-negotiated terms and no prerequisite capabilities.

Reduce Investigative Timelines

Our DFIR experts offer comprehensive capabilities, including network traffic analysis, host forensic analysis, malware analysis and remediation recommendations.

Your Trusted Advisor

Our team works side-by-side with you as your cybersecurity partner.

“GuidePoint Security is basically family. They’re always there when I need them. At the end of the day GuidePoint is always there to help and that’s how they add value.”

Mark Gilman

Security Manager

GET IN TOUCH

Contact Us

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