7 tips for improving IT resilience in the digital era

July 11, 2022 – Published on CIO

For most of its existence, IT resilience has focused on uptime, making sure systems don’t go down, and if they do, bringing them back online as quickly as possible.

But that is only part of the equation in this modern digital era. Today IT resilience means much more — it means doing all that while continually delivering the experience users expect.

CIO spoke to several industry experts including Ron Brown, director of business resilience for GuidePoint Security, an advisory and services firm. Brown defines IT resilience as making sure technology is always available — even as he acknowledges that such perfection isn’t likely.

“You do have to plan for the fact that things will go out at some point,” he says.

CIOs can best prepare for that inevitability by being clear on what systems matter most to the business; that clarity lets IT know what to focus on first during any sort of outage, he says.

“The first thing you have to do without a doubt is be in alignment with the business, what they need and what they are willing to pay for [to get] what they expect,” Brown says, noting that a business impact analysis can help IT and business get this alignment. “And once you have that understanding of what the requirements are for the business, then it’s about how do you map out the services and capabilities you have and which apps are used by which groups so if something goes wrong you know where to put your priorities to get them back up.”

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