A small wireless carrier owned by Verizon reported a data breach. Customers say they’re livid at how it was handled.

October 14, 2021 – Article posted on Business Insider

Wireless carrier company Visible confirmed reports of a data breach that gave hackers unauthorized access to customers’ accounts and payment information, but some customers say they are still waiting to get fraudulent charges reversed. Customers first reported the breach over the weekend after noticing emails from Visible saying their emails, passwords and addresses had been changed, but they hadn’t initiated the action.

Some customers have been upset about the lack of communication from the company, saying they found out about the breach through conversation on the internet. Customers have also complained that the carrier has been slow to act once fraud is detected in their accounts and that they are still unable to access their accounts several days after the initial breach.

Visible does not offer multi-factor authentication (MFA) for its accounts which, according to cybersecurity experts, is important in preventing data breaches and hacks of this nature. 

“Passwords, as a single means to authenticate, continue to be a primary target for attackers,” Gary Brickhouse, the chief information security officer of the cybersecurity firm GuidePoint Security, told Insider in an email. “This is caused by the use of simple, easily guessed passwords and other malicious activity such as phishing emails.”

Read More HERE.